Privacy Policy
General
This website is owned and operated by www.eatnourishheal.co.uk. This website may only be used for lawful purposes by individuals seeking to purchase or enquire about www.eatnourishheal.co.uk services.
The content of this website may contain inaccuracies or typographical errors and while every effort is made to ensure accuracy of the content, we make no representations concerning this. www.eatnourishheal.co.uk does not guarantee availability of this site. Periodic changes will be made to the website and content.
There may also be periodic changes to these terms and conditions, remember to refer to these terms and conditions to review any amendments. Usage of this site is entirely at your own risk. www.eatnourishheal.co.uk will not accept any liability for any loss or damage incurred by using this site. By using this website or availing of our services, you unconditionally agree to be bound by these terms and conditions.
GDPR Privacy Notice for Nurtritional Therapy Services
Eat Nourish Heal holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the info@eatnourishheal.co.uk. We keep our Privacy Notice under regular review.
What We Do
Eat Nourish Heal provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.
How We Obtain Your Personal Data
You provide us with personal data in the following ways:
- By completing a nutritional therapy questionnaire
- By signing a terms of engagement form
- During a nutritional therapy consultation
- Through email, over the telephone or by post
- By taking credit card and online payment when purchasing services
This may include the following information:
- Basic details such as name, address, contact details and next of kin
- Details of contact we have had with you such as referrals and appointment requests
- Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans
- GP contact information
- Bank details
Information We Get From Other Sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest. We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.
How We Use Your Personal Data
We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.
We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent. This is achieved through your signing up to our mailing lists via the website.
Payment
Sharing Your Information
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
- Our registrant body, CNHC and our professional association, BANT, for the processing of a complaint made by you
- Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
- Anyone to whom we may transfer our rights and duties under any agreement we have with you
- Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, CNHC) if we have a duty to do so or if the law allows us to do so
We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. We will not include any sensitive information.
We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.
Clinic Policies
Eat Nourish Heal is registered with the Complementary and Natural Healthcare Council (CNHC) and a member of the professional association, British Association for Nutrition and Lifestyle Medicine (BANT).
Confidentiality and Data Protection
Eat Nourish Heal will keep your personal information confidential and secure following the UK GDPR guidelines for the practice. Eat Nourish Heal will not share your information with third parties without your consent. However, if Eat Nourish Heal believes there is a risk of significant harm to yourself or another person, Eat Nourish Heal may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy and Consent Notice is available for your review.
Your Rights
Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing to Eat Nourish Heal. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
- Sources from which we acquired the information
- The purposes of processing the information
- Persons or entities with whom we are sharing the information
You have the right, subject to exemptions, to ask to:
- Have your information deleted
- Have your information corrected or updated where it is no longer accurate
- Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.
- Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
- Object at any time to the processing of personal data concerning you
We do not carry out any automated processing, which may lead to automated decisions based on your personal data.
If you would like to invoke any of the above rights, then please email the Data Controller at : info@eatnourishheal.co.uk
Safeguards In Place
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.
Data Held For
Licence To Use Website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the terms and conditions (licence) below, all these intellectual property rights are reserved.
You may view, download for caching purposes only and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
You must not:
- Republish material from this website (including republication on another website)
- Sell, rent or sub-licence material from the website
- Show any material from the website in public
- Reproduce, dublicate, copy or otherwise exploit material on our website for a commercial purpose
- Edit or otherwise modify any material on the website; or
- Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)
Where content is specifically made available for redistribution, it may only be redistributed in its entirety without changes or edit, and for personal non-commercial use only.
Clients Under The Age of 18 Years
Eat Nourish Heal will not advise or consult with clients under eighteen years of age without their parent/guardian present, or without written consent from the child’s parent/guardian for another adult to attend or for the child to attend part of the consultation alone.
Tolerance Policy
A healthy practitioner/client relationship is based on trust and mutual respect. On the rare occasion that this relationship may break down, Eat Nourish Heal may decide that it is in the best interests of the client that he or she finds a new practice. Equally, if a client refuses to comply with clinic policies, we may have no option other than to refuse any further treatment.
No form of abuse, be it physical, sexual or verbal, will be tolerated and will result in immediate removal from our client base.
Conditions of Practice
The Client should note the following conditions of practice:
The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.
Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
Eat Nourish Heal is not permitted to diagnose, or claim to treat, medical conditions.
Eat Nourish Heal recommendations are not a substitute for professional medical advice and/or treatment.
Eat Nourish Heal may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.
Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.
This document only covers the practice of nutritional therapy within this consultation, and your practitioner will make it clear if he or she intends to provide services that are outside the scope of nutritional therapy practice.
The Client will need to understand and agree to the following:
I am responsible for contacting my GP about any health concerns.
If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by my registered nutritional therapy practitioner. This is necessary because of any possible reaction between medication and the nutritional programme.
It is important that I tell my registered nutritional therapy practitioner about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme.
If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my registered nutritional therapy practitioner promptly for clarification.
I understand that the recommendations are personal to me and may not be appropriate for others.
I must contact my registered nutritional therapy practitioner should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.
Recording consultations using any form of electronic media is not allowed without the written permission of both me and my registered nutritional therapy practitioner.
It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.